{"id":5267,"date":"2017-08-08T17:04:29","date_gmt":"2017-08-08T20:04:29","guid":{"rendered":"https:\/\/acrisure.com.br\/insights\/?p=5267"},"modified":"2026-01-05T15:37:33","modified_gmt":"2026-01-05T18:37:33","slug":"operadoras-de-saude-recebem-menos-reclamacoes","status":"publish","type":"post","link":"https:\/\/acrisure.com.br\/insights\/operadoras-de-saude-recebem-menos-reclamacoes\/","title":{"rendered":"Operadoras de sa\u00fade recebem menos reclama\u00e7\u00f5es"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Post&#8221; _builder_version=&#8221;4.20.0&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Post&#8221; _builder_version=&#8221;4.19.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Conte\u00fado&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_letter_spacing=&#8221;1px&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>A ANS acaba de divulgar o Relat\u00f3rio Estat\u00edstico e Anal\u00edtico 2017 sobre o atendimento das ouvidorias dos planos de sa\u00fade. A publica\u00e7\u00e3o traz os dados enviados pelas operadoras e apresenta as principais demandas dos benefici\u00e1rios e os prazos de resposta.<\/p>\n<p>Das 1.216 ouvidorias cadastradas, 1.001 enviaram relat\u00f3rios, em cumprimento \u00e0 RN 323\/13, que determina que as operadoras devem tanto ter estruturas de ouvidoria, como o enviar o REA.<\/p>\n<p>Foram registradas 523.001 manifesta\u00e7\u00f5es nas operadoras avaliadas, que juntas totalizam 65.3 milh\u00f5es de benefici\u00e1rios. Uma taxa geral igual a 8,0 \u2013 oito demandas para cada grupo de 1.000 benefici\u00e1rios. Somente 30% das ouvidorias receberam pedidos de rean\u00e1lise, servi\u00e7o disponibilizado aos benefici\u00e1rios em 2016 para recorrer das decis\u00f5es das operadoras.<\/p>\n<p>Apesar das reclama\u00e7\u00f5es ainda liderarem as demandas (41,6%), esse \u00edndice reduziu 17% quando comparado a 2015. Essa informa\u00e7\u00e3o comprova os resultados positivos da recente <a href=\"https:\/\/segurosinteligentes.com.br\/oldrh\/_old\/satisfacao-com-os-planos-de-saude-aumenta\/\" target=\"_blank\" rel=\"noopener\">pesquisa do IESS<\/a>, em parceria com o Ibope: os benefici\u00e1rios est\u00e3o mais satisfeitos com seus planos.<\/p>\n<p style=\"color: #495358; font-size: 22px; font-weight: bold;\">Prazo de resposta<\/p>\n<p>As operadoras t\u00eam sete dias \u00fateis para responder a solicita\u00e7\u00e3o do benefici\u00e1rio. O prazo foi determinado pela RN 323\/13, n\u00e3o podendo passar de 30 dias \u00fateis mesmo em caso de acordo. Caso contr\u00e1rio, as operadoras s\u00e3o multadas. No \u00faltimo ano, 92% das demandas foram conclu\u00eddas dentro do prazo.<\/p>\n<p>O <a href=\"https:\/\/www.ans.gov.br\/images\/REA_2017_-_Ano_Base_2016.pdf\" target=\"_blank\" rel=\"noopener\">REA 2017<\/a> completo est\u00e1 dispon\u00edvel no site da ANS.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Relat\u00f3rio da ANS mostra que o n\u00famero de reclama\u00e7\u00f5es diminuiu 17% em 2016.<\/p>\n","protected":false},"author":1,"featured_media":5269,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[26],"tags":[9],"class_list":["post-5267","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mercado","tag-rh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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