{"id":5647,"date":"2017-03-14T16:06:40","date_gmt":"2017-03-14T19:06:40","guid":{"rendered":"https:\/\/acrisure.com.br\/insights\/?p=5647"},"modified":"2026-01-06T09:53:26","modified_gmt":"2026-01-06T12:53:26","slug":"reclamacoes-fazem-35-planos-de-saude-serem-suspensos","status":"publish","type":"post","link":"https:\/\/acrisure.com.br\/insights\/reclamacoes-fazem-35-planos-de-saude-serem-suspensos\/","title":{"rendered":"Reclama\u00e7\u00f5es fazem 35 planos de sa\u00fade serem suspensos"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Post&#8221; _builder_version=&#8221;4.19.4&#8243; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Post&#8221; _builder_version=&#8221;4.19.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Conte\u00fado&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_letter_spacing=&#8221;1px&#8221; custom_margin=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Com base nos resultados do 4\u00ba trimestre de 2016 do Programa de Monitoramento da Garantia de Atendimento, a Ag\u00eancia Nacional de Sa\u00fade Suplementar determinou a suspens\u00e3o da comercializa\u00e7\u00e3o de 35 planos de sa\u00fade. O motivo foi o grande volume de reclama\u00e7\u00f5es sobre cobertura assistencial, principalmente negativas e demora no atendimento.<\/p>\n<p>O Monitoramento \u00e9 um instrumento de fiscaliza\u00e7\u00e3o da qualidade do atendimento oferecido pelas operadoras aos seus clientes. A suspens\u00e3o da comercializa\u00e7\u00e3o \u00e9 uma forma de evitar o ingresso de novos benefici\u00e1rios em planos que n\u00e3o conseguem cumprir com o atendimento contratado de forma satisfat\u00f3ria.<\/p>\n<p style=\"color: #495358; font-size: 22px; font-weight: bold;\">Resultados do Monitoramento<\/p>\n<p>Entre outubro e dezembro de 2016 a ANS recebeu 16.169 reclama\u00e7\u00f5es relacionadas a problemas assistenciais em seus canais de atendimento. Dessas, 12.946 foram computadas pelo Programa, as demais, por tratarem de operadoras em portabilidade de car\u00eancias, liquida\u00e7\u00e3o extrajudicial ou aliena\u00e7\u00e3o de carteira, ou seja, com a comercializa\u00e7\u00e3o de planos j\u00e1 suspensa, n\u00e3o foram consideradas. Entre todas as reclama\u00e7\u00f5es avaliadas, 89,1% foram solucionadas com sucesso por meio de Notifica\u00e7\u00e3o de Intermedia\u00e7\u00e3o Preliminar (NIP).<\/p>\n<p>Juntos, os 35 planos de sa\u00fade suspensos possuem 230 mil benefici\u00e1rios. Das sete operadoras penalizadas, tr\u00eas j\u00e1 tinham planos suspensos pelo Monitoramento anterior, referente ao 3\u00ba trimestre de 2016. Al\u00e9m da suspens\u00e3o, as empresas podem ser multadas em valores que v\u00e3o de R$ 80 mil a R$ 250 mil por n\u00e3o prestarem a cobertura contratada.<\/p>\n<p style=\"color: #495358; font-size: 22px; font-weight: bold;\">Natureza das reclama\u00e7\u00f5es<\/p>\n<p>Das 12.946 reclama\u00e7\u00f5es analisadas, quase metade (44,9%) est\u00e3o relacionadas a a\u00e7\u00f5es de sa\u00fade por parte da operadora, como autoriza\u00e7\u00f5es pr\u00e9vias, franquia, coparticipa\u00e7\u00e3o, entre outros problemas do mesmo g\u00eanero. Entre as outras queixas, 11,9% foram sobre Rol de Procedimentos e Coberturas (geogr\u00e1fica e assistencial); 9,9% relacionadas a <a href=\"https:\/\/segurosinteligentes.com.br\/oldrh\/_old\/ans-uniformiza-processo-de-reembolso\/\" target=\"_blank\" rel=\"noopener\">reembolso<\/a>; 17,4% referente \u00e0 rede de atendimento (prestadores conveniados); 12,8% sobre problemas com prazos de atendimento; 1,9% \u00e0 Car\u00eancia e 1,2% a<br \/><a href=\"https:\/\/segurosinteligentes.com.br\/oldrh\/_old\/o-que-voce-precisa-saber-doencas-ou-lesoes-preexistentes-dlps\/\" target=\"_blank\" rel=\"noopener\">doen\u00e7as e les\u00f5es preexistentes<\/a> tempor\u00e1ria e agravo.<\/p>\n<p style=\"color: #495358; font-size: 22px; font-weight: bold;\">De volta ao mercado<\/p>\n<p>Por outro lado, 10 operadoras que tiveram planos suspensos pelo Programa no trimestre anterior e que, no \u00faltimo levantamento, comprovaram melhoria no atendimento, poder\u00e3o voltar a comercializar 46 produtos que at\u00e9 ent\u00e3o estavam fora do mercado.<\/p>\n<p>Sete delas tiveram reativa\u00e7\u00e3o total, com 25 produtos de volta ao mercado, s\u00e3o elas: Unimed Norte\/Nordeste, Agemed Sa\u00fade, PAME Associa\u00e7\u00e3o de Assist\u00eancia Plena em Sa\u00fade, Medisanitas Brasil Assist\u00eancia Integral \u00e0 Sa\u00fade, Care Plus Medicina Assistencial, Caberj Integral Sa\u00fade e Caixa Seguradora Especializada em Sa\u00fade.<\/p>\n<p>Outras tr\u00eas, Sa\u00fade Sim, Associa\u00e7\u00e3o Auxiliadora das Classes Laboriosas e Unimed-Rio, foram parcialmente reativadas, com 21 produtos ativos para a comercializa\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/www.ans.gov.br\/planos-de-saude-e-operadoras\/contratacao-e-troca-de-plano\/planos-de-saude-com-comercializacao-suspensa\/operadoras-com-planos-suspensos\" target=\"_blank\" rel=\"noopener\">Clique aqui<\/a> e acesso a lista de planos suspensos.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Medida evita o ingresso de novos clientes em planos com atendimento insatisfat\u00f3rio.<\/p>\n","protected":false},"author":1,"featured_media":5649,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[26],"tags":[9],"class_list":["post-5647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mercado","tag-rh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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